[Solution] Customer Service Excellence

i. Describes what “Customer Service Excellence” is perceived to be, and define how the role of customer service can help to achieve this for an organization (50 marks)    ii. Critically analyze how recent technological advancements have impacted on customer service, citing examples from 2 different business sectors and their challenges of meeting customer expectations to include complaint handling (50 marks)

So much stress and so little time? We’ve got you covered. Get your paper proofread, edited or written from scratch within the tight deadline.