[Solution] HR Training Class
1. Justify the use of a needs assessment of your companys proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies. 2. Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training). 3. Why did you select the training method that you did? 4. Propose two (2) ways to motivate an employee who has no interest in attending a training class. 5. Develop a survey to collect feedback from the employees who attend the training. 6. Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources.
1. Justify the use of a needs assessment of your companys proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies. 2. Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training). 3. Why did you select the training method that you did? 4. Propose two (2) ways to motivate an employee who has no interest in attending a training class. 5. Develop a survey to collect feedback from the employees who attend the training. 6. Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources.
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